Responsibilities

- Provide specialized clinical product support, technical assistance, and training to physicians and EP lab staff during procedures
- Support effective use of Biosense Webster catheter systems and equipment, including the CARTO® System, software modules, and RF generators
- Train customers on Biosense Webster products through technical and clinical education and in-service training
- Collaborate with colleagues to share best practices and increase customer value
- Use consultative selling techniques to identify sales opportunities within accounts
- Increase awareness of Biosense Webster solutions and connect commercial teams with key decision-makers
- Plan and schedule case support capacity
- Communicate with Sales Representatives, other Clinical Account Specialists, Field Service Engineers, and internal and external partners
- Build relationships with physicians, nurses, technicians, clinical and hospital administrators, and staff
- Stay current on product IFUs, best practices, troubleshooting, clinical literature, and new product developments
- Respond to customer, professional, and partner inquiries via email and voicemail
- Complete account documentation, compliance training, expense reporting, and company system updates
- Participate in diagnostic discussions and develop solutions based on gathered insights
- Provide guidance to new commercial team members
- Communicate business issues and opportunities to management
- Follow health, safety, environmental, regulatory, and company policies
- Perform other duties as assigned

Requirements

- Bachelor’s degree required
- Minimum of 5 years of experience as a Clinical Support Specialist in Electrophysiology and Electroanatomical Mapping
- Advanced clinical knowledge of cardiac ablation, cardiac imaging, electrophysiology technology, industry developments, and market landscape
- Knowledge of healthcare industry trends, disease states, therapeutic approaches, and institutional developments




- Ability to travel up to 75% of the time, domestically and internationally
- Ability to sit for extended periods, work in hospital laboratory environments, support live patient procedures, wear protective equipment such as lead aprons, and work versátil hours
- Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
- Valid Class B driver’s license
- Experience with highly complex technical systems and/or critical patient care environments preferred
- Experience introducing new technologies to market and working with key opinion leaders preferred
- Detailed knowledge of the Biosense Webster product portfolio preferred
- Deep expertise in Electrophysiology products and solutions preferred

Core Competencies

Demonstrates advanced clinical knowledge in Electrophysiology and cardiac ablation, providing specialized product support and training to healthcare professionals. Proficient in consultative selling techniques and building relationships with key decision-makers in the healthcare industry.

Highest-signal resume keywords

- Clinical Support Specialist Experience
- Electrophysiology Expertise
- Biosense Webster Product Knowledge
- Consultative Selling Techniques
- Advanced Clinical Knowledge

ATS Optimization Keywords

Hard Skills

- Cardiac Ablation
- Electroanatomical Mapping
- Technical Assistance
- Training and Education
- Account Documentation
- Compliance Training
- Expense Reporting
- Problem Solving
- Market Analysis
- Healthcare Industry Trends

Soft Skills

- Collaboration
- Communication
- Relationship Building
- Consultative Selling
- Mentoring

Certifications & Qualifications

- Bachelor’s Degree
- Valid Class B Driver’s License

Industry Keywords

- Electrophysiology Technology
- Cardiac Imaging
- Healthcare Compliance
- Patient Care Environments
- Clinical Literature

Tools & Technologies

- CARTO® System
- RF Generators
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook

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📌 Clinical Account Specialist (Bogotá)
🏢 Jobtailor
📍 Bogotá