Description
Coordinates employee relations programs to ensure compliance with policies and practices

Evaluate and resolves human relations, labor relations, and work-related problems and meets with management to determine appropriate action.

Analyze information to define and discern cost and policy implications of negotiations and disputes

Researches and responds to employee questions, concerns and grievances

Maintains employee relations records

Administers collective bargaining agreements and grievances

Managing employee relations issues (e.g., investigating employee and/or supervisor complaints regarding conduct, performance, or attendance, mediation between employees, monitoring diversity/equal employment opportunity program compliance, etc.)

Responsibilities
Investigation and management of employee concerns

Independently handle and resolve employee issues.

Conducts the analysis and resolution of issues with increasing complexity, visibility and risk related to policy, values or cultural concerns/violations and incident or threat response,



independently or by collaborating with Legal team as appropriate, recommends solutions to address issues from a systematic perspective.

Determine right approach, interviews appropriate parties in an investigation in review of concerns on the matter.

Concludes investigations using findings, relevant partnership with team and knowledge of the relevant legislation.

Identifies, raises or escalates issues for trends in ER, partner with team and relevant HR partners to reduce ER issues for a business, region, geography.

Prepare investigation reports.

Capability Building/ER Hotspots/Projects and Programs

Coaches employees on navigation of ER processes

Provide training, guidance, coaching and acts as a sounding board for employees and managers.

Independently run capability development sessions for people leaders

Proactively identifies ER hotspots and work towards closure of the same along with relevant stakeholders.

📌 Manager HR (Bogotá)
🏢 EXL
📍 Bogotá