Tier1 - Technical Support Engineer IRC304512

Function

IT, Telecom & Internet

Experience

1-3 years

Location

Colombia - Bogota

Skills

Cisco Routing, DHCP, IPv6, Linux, Networking, TCP/IP, Telecommunication

We are looking for a Tier 1 to join our teams

You will work with a leading provider of innovative broadband solutions that deliver video, voice, and data to communications providers around the world. GL team participates in the development, QA, and support of several generations of such solutions.

Requirements

Need to work at least once a week inBogotáOffice, the people will start in a general shift during the KT and after that, they will move in the rotate shifts schema

Job Description
- Education: Bachelor/Master in Computer Science, Electronic Engineering, Telecommunications or equivalent;
- Expertise in IP network switching and routing protocols, TCP/IP stack is highly desirable;
- Hands-on experience with Linux;
- English level - upper-intermediate;

Would be a plus:
- Superior problem solving, analytical and communications skills;




- A strong understanding of IP protocols and telecommunication/cable operator networks;
- Experience in a technical support organization in a broadcast, communication, satellite, cable, telco or a similar domain;
- Experience with bash/python scripting;
- Experience with Salesforce, Jira, Confluence;
- Ability to work on versátil hours. This position requires not frequently travel (once per quartal approximately).

Job responsibilities
- Responsible for integration and support in assigned product areas, customer support engineers and, when necessary, customers who are diagnosing, troubleshooting, repairing and debugging complex system problems;
- Report and track design, reliability and maintenance problems or bugs to R&D; engineering groups;
- Assist, and implement both hardware and software upgrades to the existing customer base.

What we offer
- Exciting Projects: Come take your place at the forefront of digital transf

📌 Tier1 – Technical Support Engineer2 (Bogotá, D.C.)
🏢 GlobalLogic
📍 Bogotá, D.C.