We are looking for a Customer Support Specialist who is passionate about helping customers, solving problems, and delivering an excellent customer experience.

This is an exciting opportunity for a customer-focused professional with experience in SaaS, technology, customer service, or help desk environments. The adecuado candidate is organized, proactive, comfortable managing multiple customer conversations, and confident troubleshooting issues while keeping customers informed throughout the process.

What You’ll Do

• Manage customer inquiries and support requests across multiple channels, including email, chat, and phone.
• Own customer issues from initial intake through resolution, ensuring timely follow-up and clear communication.
• Triage incoming requests, identify priorities, troubleshoot issues, and escalate when necessary.
• Provide fast, professional, and accurate responses while maintaining a high standard of customer service.
• Document customer interactions, troubleshooting steps, account information, and resolution details accurately in the CRM or ticketing system.




• Manage multiple open tickets and customer conversations while meeting service-level expectations and deadlines.
• Identify recurring customer questions and issues and contribute to improving internal documentation and knowledge-base resources.
• Coordinate with internal teams to resolve technical, account, billing, or service-related issues.
• Follow up proactively with customers to ensure their concerns have been fully addressed.
• Maintain accurate CRM records, customer notes, tasks, and support documentation.
• Identify opportunities to improve customer experience and support processes.
• Help monitor customer feedback and recurring support trends to improve overall service quality.

What We’re Looking For

• 2+ years of experience in Customer Support, Customer Success, Help Desk, SaaS Support, or a similar customer-facing role.
• Experience supporting customers in a SaaS or technology env

📌 Customer Support Specialist (Colombia)
🏢 StratifyIQ
📍 Colombia