Are you a highly organized and resourceful professional who enjoys keeping multiple areas of a business running smoothly? Do you have a strong eye for detail, a proactive mindset, and the ability to move comfortably between bookkeeping, customer support, recruitment, and administrative tasks? If you thrive in a dynamic environment and enjoy solving problems while supporting a growing portfolio of businesses, this opportunity may be for you.BrandBuilding.Com is seeking a proactive and dependable Operations and Administrative Assistant with a strong “can-do” attitude and excellent communication skills. In this role, you will provide essential back‑office support across a portfolio of e‑commerce and B2B service brands, helping ensure that financial records, customer requests, recruitment processes, and administrative workflows are handled accurately and efficiently.Your As the Operations and Administrative Assistant, you will help support the operational backbone of BrandBuilding.Com and its portfolio companies. Your primary objective will be to maintain accurate records, improve organizational efficiency, support customers and team members, and ensure that important tasks move forward without anything falling through the cracks.You will work across several functions and collaborate with internal decision-makers, contractors, candidates, customers, vendors, and external partners. The ideal candidate is comfortable managing competing priorities, following established processes, identifying gaps, and taking ownership of tasks from start to finish.1. Customer ExperienceMonitor and respond to customer support tickets relating to order status, shipping issues, returns, and product questionsManage customer inquiries through the support platform in use, such as Gorgias, or through designated customer service email accountsProcess standard returns, exchanges, replacements, and refunds within documented policy limitsEscalate non-standard requests, including large refunds, chargeback risks, negative-review threats, and recurring product defectsCommunicate with fulfillment partners, carriers, vendors, and internal team members to resolve customer issuesMonitor product reviews and flag recurring complaints, shipping problems, or quality concerns to the appropriate team memberMaintain response‑time expectations and track basic customer experience metrics, including ticket volume, response time,



and resolution rateEnsure customer communication remains clear, professional, empathetic, and aligned with each brand’s voice2. Recruitment and OnboardingPost open roles and manage candidate pipelines through LinkedIn and other hiring platformsReview incoming applications against role requirements and forward qualified candidates to the relevant decision‑makersConduct initial screening calls with candidates to assess their experience, qualifications, communication skills, and overall fit for the roleMaintain accurate candidate notes and recruitment recordsSchedule interviews and coordinate calendars between candidates and hiring decision‑makersCommunicate with candidates throughout the hiring process and provide timely updatesManage onboarding logistics for new hires and contractors using BrandBuilding.Com’s onboarding frameworkCreate and distribute employment or contractor agreements using approved templatesCoordinate account access, email setup, tool invitations, documentation, and onboarding checklist completionMaintain a clear recruitment pipeline tracker to ensure candidates move smoothly between stages and no follow‑ups are missedMonitor and organize administrative email accountsDraft, document, update, and maintain standard operating proceduresManage file organization and record‑keeping across multiple entitiesSupport time‑tracking management, review, and reportingPrepare and send customer or client invoicesMaintain internal trackers, checklists, and shared documentsFollow up with internal and external stakeholders regarding outstanding tasks or documentationAssist with contractor, vendor, and operational coordinationComplete general ad‑hoc administrative requests as business needs ariseWhat We’re Looking ForStrong organizational skills and exceptional attention to detailExperience in administrative support, operations, bookkeeping, recruitment, customer service, or a similar cross‑functional roleBasic understanding of bookkeeping principles,



including reconciliations, accounts payable, accounts receivable, and general ledger entriesConfidence communicating with customers, candidates, contractors, vendors, and internal stakeholdersStrong written and verbal English communication skillsAbility to manage multiple priorities across different companies and functionsA proactive approach to identifying problems, following up, and keeping tasks movingAbility to work independently while knowing when to elevate an issueDiscretion when handling confidential financial, employee, candidate, and company informationComfort learning and working with new systems, tools, and processesConsistent follow‑through and a strong sense of ownershipPreferred ExperienceExperience with some of the following is considered an advantage:QuickBooks, Xero, or similar bookkeeping softwareGoogle WorkspaceLinkedIn Recruiter or other applicant‑tracking and hiring platformsGorgias, or similar customer support platformsShopify or other e‑commerce platformsTime‑tracking and project‑management toolsWorking with remote teams or supporting multiple business entitiesCreating contracts or onboarding independent contractorsSupporting e‑commerce, agency, or B2B service businessesThe Good Stuff:Versátil working hours and remote opportunities - we’re outcome-orientedBecoming part of a fun and motivated multicultural team at a market‑proven, fast‑growing companyWe aim to create a company that promotes our employees’ drive for growth and impact, a company that rewards employee resilience in the face of challenges and provides flexibility as long as the job gets done. Candidates who like autonomy over their work, have a growth mindset, and enjoy a dynamic working environment will be best suited to grow with us.At Brandbuilding.Com, we believe in shared values. We are committed to creating an inclusive and harassment‑free workplace, as we believe diversity is the engine of innovation. As an Equal Opportunity Employer, our employment decisions are based on job requirements, business needs, and candidates' qualifications, and we do not tolerate any discrimination due to race, religion, gender, sexual orientation, age, disability, pregnancy, or any other legally protected status. All qualified candidates are welcome to apply and join our team.#J-18808-Ljbffr

📌 Operations And Administrative Assistant (Colombia)
🏢 BrandBuilding.com
📍 Colombia