Command the Details Behind America's Most Critical Deliveries

Put your career in motion across the U.S. logistics industry. As a Logistics Coordinator , you'll orchestrate high-value freight from order to delivery, connecting customers, drivers, documentation, and critical timelines. Build specialized international transportation expertise, make every mile count, and take your global career further with Emapta from Colombia.

Your Career Snapshot

- Employment Type: Indefinite Term Contract
- Shift: Day Shift (Monday-Friday, 8:00 AM-4:30 PM New Mexico Time), Weekends Off
- Work Setup: Work From Home/Remote

Exciting Perks Await!

- 5-day work week
- Weekends off
- Work-from-home arrangement
- 20 vacation days in total
- Prepaid medicine
- Fully customized Emapta laptop and peripherals
- Direct exposure to global clients
- Career growth opportunities
- Diverse, inclusive, and supportive work environment where every individual is respected, valued, and empowered to succeed
- Prime office locations in Bogotá and Medellín
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)

The Qualifications We Seek

Required Qualifications

- 3 to 5 years of relevant experience in logistics coordination, transportation, customer service, or a related field
- Ability and willingness to work shifts aligned with the New Mexico time zone (MDT)
- Strong attention to detail and accuracy in data entry and communications
- High level of reliability and punctuality, with consistent commitment to required shift coverage
- Basic computer literacy and ability to learn new systems quickly
- Strong English proficiency for clear communication with North American teams
- Professional phone and email communication skills
- Experience in a customer-facing or logistics coordination role

Highly Desired Qualifications
- Previous experience as a Dispatcher, Logistics Coordinator, or Transportation professional
- Familiarity with shipping, courier, or logistics operations
- Experience with shift-based work or customer-facing roles
- Customer service experience
- Experience coordinating with multiple teams or locations
- Knowledge of courier, shipping, or order management systems

Personal Attributes
- Strong self-motivation and ability to work independently
- High level of reliability, dependability, and punctuality
- Strong attention to detail and organizational skills
- Flexibility and adaptability to changing business needs
- Ability to perform effectively in a fast-paced environment
- Professional communication skills across phone, email, and chat




- Ability to manage multiple priorities simultaneously
- Calm and professional approach when working under pressure with customers and internal teams

Nice-to-Have Qualifications
- Previous experience in a regulated industry, including TSA or DHS environments
- Bilingual capabilities, with Spanish proficiency considered an advantage
- Familiarity with document generation, including bills of lading and manifests
- Understanding of air courier or freight operations

Technical & Systems Knowledge - Must-Have
- Proficiency with computers and basic Windows or Mac software
- Ability to learn new systems quickly, with training provided
- Confidence in data entry and order management tasks
- Proficiency with email and basic communication tools
- Strong time-zone awareness and comfort working according to New Mexico MDT

Technical & Systems Knowledge - Highly Desired
- Experience with logistics software or order management systems
- Familiarity with carrier systems or shipping platforms
- Proficiency with Google Workspace or Microsoft Office
- Experience generating logistics documentation, including bills of lading and airway bills

Your Daily Tasks

- Communicate with company representatives and customers via phone or email, receive orders, and respond to emails and calls promptly, accurately, and professionally
- Respond to customer emails within 15 minutes of receipt
- Understand customer requirements and gather all necessary information accurately
- Process orders accurately using customer and company applications
- Generate required documents, including packing slips, bills of lading, airway bills, international documents, TSA paperwork, and manifests
- Review completed work thoroughly to ensure accuracy and completeness
- Monitor applicable time constraints, including cutoff times, carrier requirements, processing needs, response requirements, and deadlines
- Complete all necessary follow-ups to ensure fulfillment of customer requests
- Process and analyze required reports, including daily checklists and reports that require review and action
- Solicit customer feedback to improve service quality and provide potential leads to the sales team




- Maintain frequent contact with customers and provide updates on onboard times, delivery times, proofs of delivery (PODs), issues, and shipment status
- Communicate with customers to confirm order details and relay special instructions to drivers
- Follow all company policies and procedures, as well as applicable federal, state, and local rules and regulations
- Explain pricing and timing differences across service levels and provide the most cost-efficient option for customers
- Communicate pickup and delivery time frames, locations, points of contact, and shipment details to drivers
- Provide drivers with accurate descriptions of materials, including dimensions, weights, and material types
- Manage multiple priorities while maintaining calm, respectful, and professional communication with customers and internal teams

About the Client Our client is a U.S.-based logistics and supply chain solutions provider specializing in high-value, sensitive, and time-critical freight. They provide warehousing, inventory management, air freight, cartage, cross-docking, specialized transportation, courier, and final-mile services for demanding industries, including semiconductors, pharmaceuticals, and healthcare.

Through secure facilities, an asset-based fleet, real-time inventory visibility, shipment tracking, expedited delivery solutions, and 24/7 operational support, they help businesses move critical freight with greater precision, security, reliability, and control.

Join the Top 1% Talent. A Better Career. A Better Life.

The world doesn't move forward because everyone is the same. It moves forward because people bring different perspectives, strengths, and ways of thinking. If you've been waiting for a workplace that sees your potential before anything else, this is your moment.

At Emapta Colombia, we believe great careers begin when people are recognized for what they can do-not defined by what others expect. That's why we're creating more opportunities for exceptional talent to thrive in an inclusive workplace where your skills are valued, your ambitions are supported, and your contributions make a lasting impact.

Since 2010, Emapta has helped transform integral outsourcing through personalized solutions and seamless collaboration. Today, we're proud to support more than 1,200 clients worldwide with a community of over 12,000 talented professionals-all united by one belief: exceptional talent can come from anywhere.

Apply today and let your talent take the lead . The future of work needs people like you.

#EmaptaEra

📌 Logistics Coordinator (Colombia)
🏢 Emapta Global
📍 Colombia