About the Role

We are hiring an Operations Specialist to manage load building, appointment setting, and end-to-end track & trace from pickup through delivery.

In this role, you will be responsible for ensuring shipment details are processed accurately, facilities are scheduled on time, and active loads are closely monitored to protect service levels and gross margins. This is a detail-critical, execution-focused position for professionals who operate with high urgency, maintain precise system documentation, and resolve issues before they escalate.

Key Responsibilities

- Load Building & Data Accuracy: Build and verify loads accurately in the system. Ensure all shipment details, weights, commodity specs, accessorials, and rate confirmations are fully verified before dispatch.
- Facility Appointment Scheduling: Confirm and document pickup and delivery appointments promptly with shippers and receivers. Manage reference numbers, resolve scheduling conflicts, and update system records to prevent delays.
- Active Track & Trace: Monitor shipments from dispatch through final delivery using automated tracking systems and direct phone/email carrier follow-ups. Ensure tracking compliance and clear, updated location logs.
- Proactive Problem Escalation: Identify operational bottlenecks, tracking gaps, or facility delays early. Communicate transparently with Sales Support and Carrier Reps to resolve issues before they impact transit performance.
- System & Documentation Integrity: Maintain clean, structured communication logs, audit trails,



and load notes for every assigned shipment.

What You Bring

- Logistics Operations Experience: Prior experience in 3PL operations, track & trace, or load dispatching within the US freight market.
- System Savvy: Hands-on experience working with modern TMS platforms and tracking platforms. Salesforce experience is a plus.
- Extreme Attention to Detail: Proven track record of executing error-free load builds, precise appointment confirmations, and clean data entry.
- Communication & English: Advanced written and spoken English skills for seamless daily communication with US facilities, drivers, and internal teams.

Important Note A core pillar of our culture is "Solutions, not problems." This role is built for proactive individuals who think critically, adapt quickly under pressure, and drive independent results after onboarding.

Why Join Us?

- Supportive Team Culture: You’ll have direct support and mentorship from an Operations Team Lead focused on setting you up for success, accelerating your learning curve, and helping you operate independently.
- Growth Opportunities: Clear advancement paths into senior operations, carrier sales, account management, or team leadership.
- Modern Tech Stack & AI Tools: Access to a leading TMS platform and AI-driven operational tools designed to automate repetitive tasks and help you build loads faster.
- Ground-Floor Impact: Direct influence on building standard operating procedures, refining execution workflows, and shaping operational excellence in a fast-growing environment.

📌 Operations Specialist (Logistics / 3PL) (Bogotá)
🏢 Iron Peak Solutions
📍 Bogotá