¿Te apasiona la tecnología, los datos y la experiencia del cliente? Buscamos un/a CX Technology Analyst para ejecutar la implementación y evolución de programas de Voz del Cliente (VoC) en plataformas como Medallia y/o Qualtrics.

¿Qué harás?

Configurar y administrar programas de Customer Experience y VoC.

Desarrollar encuestas, dashboards, automatizaciones y alertas.

Implementar integraciones de datos mediante APIs, SFTP y otros conectores.

Analizar métricas de experiencia como NPS, CSAT y CES para generar insights accionables.

Asegurar la calidad de los desarrollos y dar soporte a programas activos.

Capacitar usuarios y acompañar a clientes en la adopción de la plataforma.

¿Qué buscamos?

Profesional en Ingeniería, Ciencias de Datos o afines. 2 años de experiencia en implementación de plataformas, integración de datos y análisis de información con Medallia y/o Qualtrics. Conocimientos en Customer Experience, NPS, CSAT y CES.

Será un plus si tienes:

⭐ Certificaciones en Medallia o Qualtrics.

⭐ Conocimientos en SQL, Power BI o Tableau.

⭐ Experiencia con excel avanzado, HTML/CSS y herramientas de inteligencia artificial.

Ipsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years.



With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets.

And we are proud of our continuous efforts in making Ipsos the best place to work!

At Ipsos, we collaborate with the world’s leading organisations to help them grow the right talent, fulfill their brand promises, and optimise financial outcomes.

From corporate strategy to operational excellence, we cover the entire experience landscape. Our research, advanced analytics and advisory solutions enable clients to predict and adapt to change, create enriched, improved, and differentiated experience ecosystems.

Our approach is deeply human-centric, and our general network of expert teams have a rigorous understanding of CX and EX that’s backed by decades of cultural knowledge and industry experience.

So, while our work is powered by insights and driven by technology, it’s always all about people

📌 CX Technology Analyst (Bogotá)
🏢 Ipsos
📍 Bogotá