At IDEMIA Secure Transactions you will help build technologies that secure billions of essential transactions every day and experience the great responsibilities that come with it.
Join a company built on trust, transparency and accountability, committed to reducing its impact, protect the environment, support local populations, and bring positive changes to society.
Join the journey of a unique tech company.
Role purpose:
You will be responsible for managing assigned customer accounts and ensuring a high-quality customer experience. You will act as the main point of contact between customers and IDEMIA’s internal teams, coordinating operational activities, resolving incidents, monitoring service levels and ensuring timely delivery of products and services.
Key responsibilities:
- Manage day-to-day relationships with assigned customers, including at least one Tier 1 account.
- Coordinate customer requests, incidents, orders, production, logistics, inventory and billing with internal teams.
- Monitor contracts, service levels and operational KPIs, preparing regular reports and customer reviews.
- Manage customer complaints and requests, ensuring timely resolution and effective communication.
- Identify opportunities to improve processes and enhance the customer experience.
Requirements:
- Bachelor’s degree in Industrial Engineering, Business Administration or related field.
- 3+ years of experience in Customer Service, Customer Experience, Account Management or a related role.
- Experience with Salesforce and advanced Excel.
- Experience with SAP and/or Microsoft Dynamics 365 (D365).
- Intermediate English, written and conversational.
- Power BI is a plus.
- Strong organizational, communication and problem-solving skills, with the ability to manage multiple customers and priorities in a fast-paced environment.
We offer:
- Direct & Permanent Contract with company
- Gross salary around 4.6 Million COP in monthly basis
- Health & Life Insurance
- Food Coupons
- Commuting bonus
- Christmas Bonus
- Vacation Bonus