? Exciting Remote Opportunity! We're Hiring a Patient Care & Intake Specialist! ?

Are you an empathetic, bilingual patient care professional with direct experience using Vagaro? We are seeking a full-time Patient Care & Intake Specialist based in LATAM to manage patient communication, appointment scheduling, and CRM workflows for a premier, fast-growing US medical aesthetics practice!

? IMPORTANT - Watch this quick Loom video on how to get hired: ?

?️ C1 ENGLISH LEVEL IS REQUIRED. The selected candidate will be speaking strictly in English during their whole shift. ?️ PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH.

? Job Details at a Glance

Job Title: Patient Care & Intake Specialist

Job ID: TORBEN1RH

Industry: Medical Aesthetics / Health & Wellness

Location: LATAM (Bilingual English & Spanish required)

Job Status: Full Time

Work Schedule: Friday to Sunday 7:00am to 6:00pm Eastern Time

Salary: $8 – $10 per hour ?

Target Start Date: ASAP ?

? About the Client

Our client is a premier, fast-growing aesthetics practice operating seven days a week, dedicated to delivering high-quality patient care and results-driven treatments across a comprehensive range of aesthetic services. To maintain high standards of care and ensure seamless patient communication, they are expanding their remote operations to streamline daily administrative and front-desk workflows.

? About the Role

As the Patient Care & Intake Specialist, you will serve as the primary operational and communication support for the clinic during working hours. You will manage appointment schedules via Vagaro, handle high-volume inbound inquiries, assist lost patients with directions, answer pre- and post-procedure questions, and qualify inquiries so the lead practitioner can focus entirely on patient treatments.





? Key Responsibilities

? Appointment & Rescheduling Management: Schedule, adjust, and manage appointment modifications and package redemptions directly within Vagaro.

? Inbound Call & Lead Handling: Answer high-volume inbound calls in both English and Spanish with a warm, professional, and empathetic tone.

?️ Patient Navigation & Wayfinding: Guide arriving or lost patients with real-time driving and parking directions using clinic route guides and walk-through videos.

? Patient Education & Support: Review procedural documentation to answer routine pre- and post-treatment care questions confidently.

?️ Promotional Guidance: Understand active promotional packages, pricing, and treatment details to inform new and returning callers.

? Triage & System Maintenance: Qualify patient inquiries to handle routine items independently (minimizing escalations to leadership) and maintain precise CRM records.

✅ Qualifications & Skills

⭐ Non-Negotiable Requirements:

Vagaro Expertise: Direct, hands-on experience using Vagaro CRM/scheduling software is required.

Bilingual Fluency: Fully bilingual in written and spoken English and Spanish.

Communication Skills: Exceptional phone etiquette, strong active listening, and an empathetic speaking voice under high call volume.

Spatial & Directional Comprehension: Strong ability to understand maps and guide callers through real-time navigation.

? Preferred Qualifications:

Previous experience in medical aesthetics, dermatology, plastic surgery, or a clinical spa environment.

? Submit your application today and take the first step toward your next great opportunity!

? LATAM Candidates: Don't forget to join our exclusive Facebook community for more updates and remote opportunities specifically for LATAM candidates: ?

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