IMPORTANT Read before applying

Fluent English and Spanish are required
Must be highly organized and comfortable managing schedules, followups, service hours, and multiple open issues
Must be persistent and proactive when workers or clients are unresponsive or scheduled sessions are missed
Must be comfortable reviewing schedules and billing servicehour reports to identify discrepancies
Must be available to work EST hours MondayFriday 900 AM500 PM EST

Customer Service Representative Client Worker Coordinator

Join a growing healthcaresupport organization and take ownership of the daytoday coordination between clients and workers. Youll play an important role in keeping schedules organized, following up on scheduled services, tracking authorized hours, resolving communication issues, and making sure clients receive the support they are approved for.

What Youll Do

Follow up daily with workers and clients to confirm scheduled sessions, identify cancellations or noshows, and resolve communication issues
Coordinate introductions between newly approved workers and clients and help schedule their first inperson meeting within approximately 48 hours
Build and maintain weekly schedules based on authorized service hours and make adjustments when needed
Serve as a main point of contact when workers or clients are unresponsive or when scheduling or service issues arise
Review billing and servicehour reports against expected schedules, identify missing or reduced hours, and investigate discrepancies
Help correct missed billing entries when possible and follow up on unresolved servicehour issues
Maintain accurate trackers for schedules, missed sessions, cancellation reasons, open issues, and required followups




Coordinate with onboarding and recruitment to ensure smooth handoffs from the initial worker onboarding process into ongoing client and worker account management
Take ownership of recurring issues, escalate when necessary, and help improve internal trackers and processes

Who Youll Work With

Work closely with clients, workers, and the existing team member responsible for worker recruitment and onboarding. Youll help ensure information moves smoothly from the initial onboarding stage into ongoing account management, while communicating regularly with workers and clients to keep schedules, service hours, followups, and outstanding issues organized.

Who Were Looking For

Fluent and comfortable speaking in both Spanish and English
Highly organized and able to manage multiple workers, clients, schedules, service hours, followups, and open issues without losing important details
Persistent and accountable, with the ability to consistently follow up when workers or clients are unresponsive or scheduled sessions are missed
Independent and proactive, able to recognize what needs attention, determine the next step, and follow through without constant direction
Strong communicator who can handle phoneheavy conversations, explain issues clearly, and summarize situations concisely
Analytical and detailoriented, with the ability to compare schedules and billing reports, identify missing or reduced hours, and investigate discrepancies




Quick learner who can understand new processes and workflows without needing repeated instructions
Techsavvy and comfortable using spreadsheets, Google Forms, tracking systems, portals, and reporting tools
Efficient and able to handle a high volume of routine administrative work and followups promptly
General work experience is required

Location

Must be based in Colombia.

Experience General work experience is required. Previous experience in customer service, scheduling, administrative coordination, healthcare support, or similar roles is helpful but not required.

Impact Take ownership of an important part of the client experience by helping workers connect with clients, keeping authorized service hours on track, and making sure scheduling, communication, and billing issues are addressed promptly.

Culture Join a growing, collaborative team that values organization, responsiveness, independent thinking, clear communication, and strong followthrough.

Benefits

Preset salary growth weekly payments
100 remote role

Work Details

Schedule MondayFriday 900 AM500 PM EST
Fulltime position

To Apply

Please submit your application and CV in English.
Only candidates who meet the English requirement will be considered.
Once you click apply, we will send you a WhatsApp message with the next steps.

We are an equal opportunity employer and value diversity at our company.

Bolsa de trabajo Colombia ofrecemos puesto de Customer Service Representative para el sector de Atencion a clientes en la empresa Hyremote de Bogotá, D.C.. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada completa.

📌 Customer Service Representative EnglishRemote (Bogotá)
🏢 Hyremote
📍 Bogotá