We are looking for talented professionals with passion for customer experience to join the international team of our client, a general company within the travel assistance industry. If you enjoy helping customers, and solving situations efficiently.
Overview
As a Bilingual Customer Expert, you will support customers through multiple communication channels, assisting them with inquiries related to travel assistance services, and resolving situations in a timely manner.
Main Responsibilities
Provide customer support via phone, chat, and email.
Assist customers with servicerelated inquiries and requests.
Deliver a positive, empathetic, and solutionoriented experience.
Accurately document customer interactions and follow internal procedures.
Collaborate with internal teams to ensure effective case resolution.
Requirements
English level B2 or C1.
Minimum 6 months of CERTIFIED experience in Customer Service through any channel.
Previous Experience in the BPO industry is highly preferred.
Availability to start by early October 2026




Experience in multichannel support is a plus.
Strong communication and interpersonal skills.
Ability to succeed in fastpaced environments.
Whats Offered
Direct hiring with the client company
Salary COP 2,992,500
An onsite job in the north of the city Carrera 11 8201
Internal incentive opportunities Bonus
International and dynamic environment
Rotative shifts AM PM 5 working days per week 2 days off
If you are passionate about delivering the best customer experience and want to become part of an international environment, wed love to hear from you. Apply now and become part of a dynamic team
Bolsa de trabajo Colombia ofrecemos puesto de Customer Service Expert B2 para el sector de CallCenter Telemercadeo en la empresa TP de Bogotá, D.C.. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.

📌 Customer Service Expert (Bogotá)
🏢 Tp
📍 Bogotá