IntouchCX is seeking a Director of Operations to lead end-to-end contact center operations, including hiring, training, quality control, reporting and client services. The role demands a strategic, data-driven leader with a track record of driving growth and client success.
You will manage cross-functional teams, optimize performance against KPIs, and ensure adherence to policies while partnering with stakeholders across the organization for consistent operations.
📌 Director of Operations: Lead High-Impact Global Ops (Bogotá, D.C.)
🏢 IntouchCX
📍 Bogotá, D.C.
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