PlacidWay is a USA-based integral medical tourism marketplace seeking a hands-on Customer Service Lead / Manager to elevate the customer experience and team performance. You will coach representatives, manage the customer pipeline, and ensure timely follow-up to drive conversions.
You will collaborate with Customer Service, Account Management, and healthcare providers to improve outcomes, generate referrals, and deliver an outstanding end-to-end customer journey. This is a fully remote position.
📌 Remote Customer Experience Lead and Conversion Coach (Colombia)
🏢 Ingepsy
📍 Colombia
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