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PurposeResponsible for leading and managing a team of Payroll Analysts in completing activities related to the payroll processes. This role acts as an escalation point in processing ROE Data, resolving inquiries through the Case Management system, employee claims, leave data discrepancies/errors, and ensures all activities are complete in accordance with the Bank’s policies and procedures, and standard regulations.
Responsibilities
- Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge
- Provides day-to-day guidance to Payroll Analysts on the proper usage of the case management systems to drive accurate, effective and efficient responses to inquiries from internal and external partners regarding Time & Payroll policies and procedures.
- Leads and manages the team of Payroll Analysts in assisting with activities related to the payroll and time processes
- Facilitates the completion of the Record of Employments (ROE’s) on a bi-weekly or as needed basis
- Facilitates with the investigation of time/leave data discrepancies/errors, resolves errors as required
- Holds self and team accountable for ensuring the accurate administration, remittance and reporting of payroll related activities in compliance with relevant employment standards and legislations
- Provides leadership, guidance, and prioritization for all activities
- Provides expertise on matters related to payroll and time, resolves escalated medium risk inquiries or concerns
- Seeks opportunities to improve/enhance payroll processes and delivery, provides insights and recommending solutions to Sr. Manager, Payroll
- Assist with managing the bi-weekly payroll process using the SAP Payroll S