As a Location Support Specialist, your main focus will be to provide on‑site technical support by troubleshooting hardware, software, devices, and network issues, while ensuring smooth installations, configurations, and daily operations across offices, stores, and warehouses. You are a curious and solution‑oriented support professional with basic IT troubleshooting knowledge, strong communication skills, and a calm, structured approach to solving technical issues.
This on‑site role reports into our Tech Manager and is based out of Mexico Support Office.
A Day in the Life
Working at H&M; means no two days are ever the same, but a typical day will include the following responsibilities*
Hardware & Software Support
Provide on‑site support for hardware and software issues that cannot be resolved remotely
Troubleshoot and repair user equipment, including laptops, mobile phones, tablets, and meeting room devices
Support local colleagues with setup, maintenance, and troubleshooting of devices and systems
Provide hands‑on technical assistance to office, store, and warehouse teams,



ensuring uninterrupted daily operations
Support office network and access point issues in collaboration with the General Network team
Distribute spare parts and equipment to stores (e.g., phones, tills) and assist with local installations
Conduct inspections, configurations, and installation of technical equipment for new joiners and relocations
Maintain accurate documentation and follow up on tasks and incidents using ServiceNow
Act as the local contact for infrastructure vendors (e.g., ISP, telephony) and assist with physical checks and maintenance
Qualifications
Who You Are:
Secondary education or equivalent; IT‑related studies are meriting
Basic knowledge of hardware and software troubleshooting
Strong problem‑solving and multitasking abilities
Good communication and interpersonal skills
Structured and detail‑oriented approach to work
Proficiency in English and Spanish
Familiarity with ServiceNo

📌 Location Support Specialist Colombia (Bogotá, D.C.)
🏢 H&M
📍 Bogotá, D.C.