LatAm Driver Operations (Bogotá, D.C.)

LatAm Driver Operations (Bogotá, D.C.)

21 sep
|
Didi
|
Bogotá, D.C.

21 sep

Didi

Bogotá, D.C.

DiDi Integral Inc. is hiring an Operations & CX Lead to steer Driver & Community Operations across Colombia and LATAM.
In this role, you will lead BPO teams, drive engagement strategies for our partner drivers, manage operational budgets, and build data-driven processes that elevate the user experience. You will oversee driver engagement, onboarding, and satisfaction metrics; manage SLAs with BPO agencies; distribute budgets and incentives using Excel models; and optimize driver lifecycle and Hub

📌 LatAm Driver Operations (Bogotá, D.C.)
🏢 Didi
📍 Bogotá, D.C.

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