Why join Coupa?
- Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
- Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
- Global Impact: Join a company where your work has a integral, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
The Impact of a Sr Associate Demo Services Engineer at Coupa:
The Demo Support Engineer is a critical strategic position, serving as the direct link between Coupa's technological innovation and the achievement of revenue goals. Far beyond simple technical support, this role is the core engine ensuring the flawless and scalable delivery of our value proposition.
By empowering the sales organization, the Demo Support Engineer translates complex capabilities into compelling business outcomes.
As a force multiplier for the pre-sales motion, the role delivers significant operational leverage, accelerating sales velocity and effectively mitigating deal risk.
What You’ll Do
- The primary responsibilities will involve providing front-line support, including issue handling and troubleshooting.
- Focus on business support and owning the deal process.
- Manage backlog effectively and maintain SLA discipline
- Develop industry-specific and localized content and contribute to other projects as required by the business.
- Act as the functional owner and SME for assigned product components
- Maintaining deep relationships with your Product Managers (PMs) and Solution Advisory SME’s.
- Collaborate closely with the Program & Release Manager on activities pertaining to New releases and project execution.
- Engage in daily collaboration with the technical team to facilitate expedited troubleshooting and is