The US Affinity Supervisor is responsible for leading a team that supports high-volume administrative and operational processes related to insurance policy servicing, certificate tracking, payment follow-up, and account maintenance. This role ensures the timely and accurate completion of back-office processing activities, monitors work quality and productivity, supports queue management, and drives consistent documentation and service standards across multiple account types. The Supervisor also provides guidance, coaching, and oversight to ensure operational efficiency and strong internal collaboration.

Key Responsibilities
- Supervise and support the daily workflow of administrative and operational processing tasks across multiple queues
- Review, prioritize, and coordinate assignment of work to ensure timely completion and balanced workload distribution
- Oversee processing of account changes, including address updates, authorized officer changes, and name updates
- Monitor certificate tracking activities, including new and renewal certificates,



to ensure accurate and timely completion
- Lead follow-up efforts related to missed payments, including first, second, and third notices, ensuring proper escalation when needed
- Oversee policy transaction processing, including cancellations, audits, vehicle changes, deductible changes, and scheduled auto tasks
- Support and monitor renewal-related processing for lines such as workers’ compensation, EPLI, and NTL
- Ensure team members maintain accurate notes, tracker updates, and account documentation for internal reporting and audit purposes
- Review work for accuracy, completeness, and adherence to service expectations and quality standards
- Identify process gaps, elevate issues as appropriate, and recommend improvements to increase efficiency and consistency
- Coach and support team members to help strengthen performance, productivity, and operational knowledge
- Partner with internal stakeholders to resolve issues an

📌 US Affinity Supervisor (Bogotá, D.C.)
🏢 Marsh Risk
📍 Bogotá, D.C.