About ToolsGroup ToolsGroup is a integral leader in retail and supply chain planning, helping businesses navigate uncertainty and complexity with AI-powered solutions.
Our platform enables real-time inventory visibility, demand planning, and service level optimization—ensuring the right products are in the right place at the right time.
With ToolsGroup, companies can keep their promises to customers, maximize revenue, and optimize working capital—even in the most constrained environments.
A bout the Role You play a crucial part in ensuring the success, satisfaction, and retention of our valued customers who utilize our supply chain software.
A Customer Value Manager’s goals include ensuring our customers implement and utilize our software to achieve superior results by improving supply chain performance.
A Customer Value Manager empowers customers to achieve target business outcomes while driving retention, consumption upsells and provides meaningful feedback for product development.
Main Responsibilities Customer Relationship Management Trusted Advisor Role:
Establish and nurture long-term relationships by understanding the customer’s strategic supply chain challenges and goals.
Regular Engagement: Execute scheduled business reviews to assess outcomes, gather feedback, and identify adjustments needed for continued success.
Report on value attainment: Quantifiable outcomes (i.e.
ROI, service level and inventory targets, etc.) reported to customers regularly.
Onboarding & Training Tailored Onboarding: Partner with the Professional Services team to guide customers through onboarding, ensuring a smooth and efficient implementation of our supply chain planning software.
Empowerment through Education: Lead training sessions, demonstrations, and webinars to ensure high adoption and ease of use of the software.
Retention & Expansion Customer Health Monitoring: Use quantitative and qualitative metrics to evaluate product usage, adoption of core features, and overall customer