Role: IT Support & Infrastructure Specialist

Company: Worldpanel by Numerator

Location: Bogota, Colombia (On-site)

This position is for an Associate Help Desk Systems Administrator. The idóneo candidate will be a team player who assists users who are having problems with software, computers, or peripherals such as printers or scanners, telephony, and proprietary programs. You will also fulfill other responsibilities or projects as assigned. This is a hybrid role combining Tier 1 Help Desk responsibilities with light Hosting/Infrastructure administration duties, supporting minimal on-prem infrastructure.

Responsabilities:
- Tier 1 End-User Support: Provide first-line technical support for all hardware (laptops, desktops, monitors, peripherals, mobile devices), software (Microsoft 365 applications, proprietary programs), and network connectivity issues.
- On-Site Hardware Support & Setup: Perform hands-on setup, configuration, and troubleshooting of workstations, laptops, and peripheral devices. Assist with physical hardware installations and cable management within the office.




- Endpoint Administration & Security: Manage endpoint lifecycle, including deployment, configuration, maintenance, and decommissioning. Ensure endpoint security through adherence to patching policies, antivirus management, and user awareness.
- Business Continuity Support: Assist in ensuring the continuity of end-user services and basic network connectivity, escalating to senior IT personnel as needed.
- Network & Infrastructure Monitoring: Monitor the health and performance of critical network infrastructure, including the firewall, switch stack, access points and CCTV cameras.
- Assist with basic troubleshooting of network connectivity issues: Assist with basic troubleshooting of network connectivity issues (LAN/WLAN), identifying potential hardware faults or service interruptions, escalating through appropriate escalation channels. Support basic telephony systems and connectivity.
- Softw

📌 IT Support (Bogotá, D.C.)
🏢 Worldpanel
📍 Bogotá, D.C.