Portfolio Manager

Royal York Property Management is hiring a Portfolio Manager to manage a portfolio of existing clients, properties, and active service files.

You will keep clients informed, monitor rent and account activity, coordinate property services, resolve problems, renew agreements, and protect client relationships.

This role requires strong service ownership and sales ability. You must be comfortable handling objections, explaining value, discussing pricing, preventing cancellations, and identifying opportunities to expand client relationships.

Direct property-management experience is preferred but not required. Candidates with strong experience in account management, portfolio management, client success, relationship management, sales, or service operations are encouraged to apply.

What You’ll Own
- Act as the primary contact for an assigned portfolio of property owners and tenants.
- Manage multiple client accounts, properties, and active service files.
- Complete client onboarding and collect required property, owner, and tenant documents.




- Provide proactive updates about completed work, outstanding issues, and next steps.
- Monitor rent collection and follow up on overdue balances.
- Review monthly property activity before owner payouts, including rent received, fees, expenses, invoices, reserves, and holdbacks.
- Investigate account discrepancies and coordinate corrections with the accounting team.
- Coordinate maintenance requests with internal teams and external service providers.
- Handle owner and tenant complaints, urgent issues, and service escalations.
- Identify dissatisfied or at-risk clients and take action to prevent avoidable cancellations.
- Manage agreement renewals and discuss pricing or service concerns within company guidelines.
- Handle objections, reinforce the value of the company’s services, and identify appropriate opportunities to expand client relationships.
- Monitor tenant notices, vacancies, turnovers, and re-leasing a

📌 Portfolio Manager (Medellín)
🏢 Royal York Property Management
📍 Medellín