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Join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture.
Purpose
Contributes to the success of International Banking by providing continuous monitoring of critical platforms, applications, and services, ensuring the early detection of service degradations, alerts, and incidents, and facilitating initial triage in accordance with playbooks, operational procedures, and Bank controls. All activities are performed in compliance with applicable regulations, internal policies, operational risk procedures, security, compliance, and conduct standards.
Accountabilities
- Maintain active surveillance of monitoring screens, dashboards, and operational consoles for International Banking applications and components during assigned shifts.
- Monitor alerts, issues, and events across platforms such as Dynatrace, GEMS, Grail, designated dashboards,



log management tools, and other authorized operational monitoring solutions
- Identify signs of service degradation, outages, recurring errors, increased latency, transaction failures, anomalous behavior, or critical alerts.
- Perform initial triage of alerts and incidents by validating visible impact, reviewing dashboards, analyzing logs, identifying symptoms, gathering evidence, and determining preliminary severity in accordance with established procedures.
- Execute timely escalation to application, infrastructure, support, senior SRE, Incident Management teams, or business stakeholders based on escalation matrices and approved playbooks.
- Support the creation, updating, and tracking of ITSM incidents or tickets, ensuring clear descriptions, initial evidence, detection timestamps, actions performed, and current status are accurately documented.
- Consult and execute application playbooks, runbooks

📌 SRE Analyst (Bogotá, D.C.)
🏢 Scotiabank
📍 Bogotá, D.C.