communication, facilitation, and interpersonal skills.
- 2-4 years of experience in the BPO/Call center industry and with cloud-based technologies.
- Strong English proficiency (B2+).
- Strong knowledge of Microsoft Office applications including Project, Word...
Experience with Microsoft Office and Google Workspace.
- Bilingual (English/Spanish) is strongly preferred.
Preferred Experience
- Plaintiff Personal Injury law firm.
- High-volume intake operations.
- Call center leadership.
- KPI development...
and Call Center Routing
- Proficient in understanding and documenting the infrastructure requirements and specifications, including resource types, networking, security, and compliance needs.
- Knowledge of automation tools and frameworks for building, testing...
📌 Asesor retención call center (Bogotá, D.C.)
🏢 Grupo Empresarial Proteccion
📍 Bogotá, D.C.
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