Bilingual Reservations & Customer Service Agent
Location: Medellín, Colombia (On-site)
Schedule: Friday through Tuesday | 7:00 AM - 4:00 PM
Employment Type: Full-Time
Position Summary
The Bilingual Reservations & Customer Service Agent is responsible for providing exceptional customer service, accurately processing reservations, assisting guests throughout the booking process, and supporting daily operational activities to ensure a seamless customer experience.
Responsibilities
- Accurately process and manage tour and lodging reservations.
- Professionally answer inbound customer calls and provide assistance.
- Support Spanish-speaking guests throughout the booking process.
- Provide information regarding resorts, services, and available programs.
- Follow up with guests who missed scheduled tours and assist with rebooking.




- Maintain updated operational information and communicate changes as needed.
- Perform reservation validations and daily operational verifications.
- Support administrative and customer service tasks as required.

Qualifications
- Advanced English proficiency (B2+).
- High School Diploma or equivalent.
- At least 1 year of experience in customer service, reservations, hospitality, tourism, call center environments, or related roles.
- Basic proficiency in Microsoft Office (Excel and Word).
- Strong verbal and written communication skills.
- Excellent attention to detail and organizational skills.
- Ability to multitask and work in a fast-paced environment.

📌 Reservation Agent (Medellín)
🏢 Solvo
📍 Medellín