DiDi General Inc. is seeking a Workforce Management Analyst to lead planning and real-time monitoring for our contact center operations in Bogotá. You will design processes, monitor queues and schedule adherence, analyze forecast gaps, and propose action plans to ensure timely customer resolution.
The role involves HC planning support, data reporting, and collaboration with internal teams and BPO partners. Strong analytical skills, ownership, and English proficiency are essential to thrive in a