Hours: Full-time, Eastern Time (ET). Must be available for occasional weekends and holidays during busy seasons.
About The Company
An owner-operated HVAC and refrigeration company based in Montauk, NY. They handle high-end heating and cooling for luxury homes and well-known local businesses across the East End of Long Island. From high-efficiency systems and home automation to specialized marine refrigeration, they are known for being the most reliable team in the area.
About The Role
You will be a key point of contact for the office, acting as the bridge between customers, technicians, management, and the company's billing and collections processes.
This role goes beyond answering phones. You will help manage the daily schedule in ServiceTitan, coordinate customer communication, follow up on completed jobs, and assist with accounts receivable and collections.
You’ll work closely with the Office Manager and owner to keep operations organized, customers informed, and outstanding accounts moving forward.
The idóneo candidate is organized, confident in communicating with customers, comfortable handling payment-related conversations, and able to take ownership of day-to-day office processes. Management or team-lead experience is a strong plus.
Daily Responsibilities
Scheduling & Dispatch
- Handle inbound customer calls and emails and provide professional, timely support.
- Log customer and job details accurately in ServiceTitan.
- Schedule and dispatch technicians based on job requirements, availability, and urgency.
- Monitor technician schedules and job statuses to help keep the day running smoothly.
Customer Follow-Ups
- Follow up with customers after completed jobs to confirm satisfaction.
- Provide updates on parts orders, return visits, and outstanding work.
- Respond to customer questions
📌 Customer Support (Colombia)
🏢 Agent Careers
📍 Colombia
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