Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered
We are currently on the lookout for a Bilingual (English/Spanish) Customer Service Representative to join our team at Cloudstaff, the #1 workplace everywhere Think you qualify for the role?
Work Arrangement: Hybrid
Schedule: Morning Shift
We are looking for a Customer Service Representative to join our team. The idóneo candidate will provide exceptional support to our customers while resolving inquiries and issues. This role offers opportunities for professional growth and the chance to make a significant impact on customer satisfaction.
Key Responsibilities
- espond promptly and professionally to customer inquiries via phone, email, or chat in both English and Spanish
- Translate or switch seamlessly between English and Spanish depending on customer needs
- Resolve customer complaints and issues with empathy and efficiency
- Provide accurate information about products, services, policies, and procedures in the customer's preferred language
- Process orders, forms, applications, or requests as needed
- Document customer interactions, transactions, and feedback in the CRM/ticketing system (typically in English for internal reporting)
- Escalate complex or unresolved issues to the appropriate department or supervisor
- Identify and report recurring customer issues or trends
- Meet individual and team performance metrics (e.g., AHT, CSAT, FCR, SLA adherence)
- Maintain up-to-date knowledge of company products, services, and promotions
- Follow company policies, scripts, and quality assurance standards in both languages
Qualifications and requirements:
- Fluent in both Spanish and English (verbal and written)
- 1+ year of customer service or related experience preferred
- Strong verbal and written communication skills in both languages
- Active listening and problem-solving abilities
- Proficiency in CRM software, MS Office, or relevant to