Auxis is seeking a detail-oriented and highly organized professional to join our Policy Services Support Team. In this role, you will be a key player in delivering exceptional business and back-office service support to one of our key clients. This role is essential in ensuring accurate and timely data entry from audit results of our insurance clients.
The Policy Services Support Analyst will provide professional business by entering precise data entry of audit information into client systems, maintain accuracy and compliance with established guidelines, collaborate with team members to meet deadlines, deliver exceptional services and support back-office operations to ensure smooth workflow, with a focus on assisting Auxis managed services and customer service clients to ensure high levels of quality and productivity. This role will provide direct support to a Backoffice team.
Responsibilities
- Ensure timely and accurate data entry of policy information in accordance with departmental requirements.
- Accurately processes work items submitted by the Audit team.
- Monitors email inbox, properly categorizes incoming requests, and routes items to the appropriate queues.
- Research, verify, and confirm information and data prior to completing assigned tasks.
- Correctly processes policy changes, including endorsements and cancellations.
- Participates in projects, clean-up initiatives, and special assignments.
- Maintains effective communication with other departments when issues or discrepancies arise.
- Updates policies as approved by the Underwriting department.
- Stay informed of updates and changes to team procedures and workflows.
- Utilizes company systems efficiently and follows established processes.
- Maintains departmental quality standards by supporting the team in meeting service and performance goals.
- Clocks in and out consistently and accurately using the electronic timekeeping system for all hours worked and does not perform any work whi