We are looking for a Integral Customer Care Agent to join our customer Care team in Colombia.
The Customer Success agent will play a pivotal role in ensuring the satisfaction and retention of our valued customers. We are looking for a person who is dedicated to ensuring customer satisfaction and have the managerial skills to drive excellence
Responsibilities
- Nurturing long-term relationships, proactively identifying issues, and driving customers throughout their journey with our product.
- Overseeing, mentoring and ensuring clients satisfaction with the solution and processes.
- Develop and maintain strong relationships with customers, acting as their primary point of contact and trusted advisor.
- Collaborate with cross-functional teams to ensure seamless onboarding, product adoption, and ongoing success for each customer.
- Monitor customer status, identify potential risks, and showcase new product features and functionality.
- Proactively identify opportunities for growth and expansion within existing customer accounts.
- 3+ years of professional experience in leading customer-facing teams.
- 2+ years of professional experience in the Hospitality field.
- Experience in building or supporting differentiated service tiers or unique customer segments.
- Proficiency in using customer CRM and engagement tools.
- Ability to influence, persuade, negotiate, and build good relations with customers.
- Passion for customer success and a commitment to delivering an outstanding customer experience.
- Willing to provide a "Hands-on" approach.
- Ability to work independently and collaboratively in a fast-paced, dynamic environment.
- Strong verbal and written English communication skills.
- Availability to work shifts including weekends.