CASE MANAGER | Bilingual English and Spanish

Client-Focused | Detail-Oriented | Highly Organized

Hammack Law Firm is seeking a compassionate, highly organized Case Manager to serve as a primary point of contact for personal injury clients throughout the treatment phase of their cases. This is a hands-on, client-facing role for someone who can build trust with people while managing the detailed administrative work that keeps cases moving forward.

The right person will be equally comfortable meeting and speaking with clients, following up with medical providers, and entering, uploading, and organizing documents in our case-management systems. Strong multitasking, accuracy, responsiveness, and follow-through are essential.

What you will do:
- Serve as a consistent, compassionate point of contact for clients during the treatment phase of their personal injury cases.
- Meet with clients, explain the case process, set clear expectations, answer routine questions, and ensure clients feel informed and supported.
- Maintain regular, proactive client communication by phone, email, text,



and in-person meetings, documenting every meaningful interaction.
- Enter, upload, label, and organize case information and documents accurately in Filevine and Lead Docket.
- Prepare and send documents for electronic signature through Vinesign, monitor completion, and follow up promptly when needed.
- Track medical treatment, appointments, provider updates, case milestones, deadlines, and next steps across multiple active matters.
- Review files for missing information, incomplete documentation, or stalled activity and address or escalate concerns early.
- Support intake by helping screen leads, schedule and facilitate appointments, and maintain accurate statuses, notes, and follow-up tasks in Lead Docket.
- Partner closely with attorneys, paralegals, the medical-records team, and the Director of Client Acquisition to ensure a smooth client experience and efficient case progression.

What

📌 Case Manager Law Firm (Colombia)
🏢 Hammack Law Firm
📍 Colombia