A Day in the Life
Working at H&M; means no two days are ever the same, but a typical day will include the following responsibilities*
Hardware & Software Support
Provide on-site support for hardware and software issues that cannot be resolved remotely
Troubleshoot and repair user equipment, including laptops, mobile phones, tablets, and meeting room devices
Support local colleagues with setup, maintenance, and troubleshooting of devices and systems
Provide hands‑on technical assistance to office, store, and warehouse teams, ensuring uninterrupted daily operations
Support office network and access point issues in collaboration with the Integral Network team
Distribute spare parts and equipment to stores (e.g., phones, tills) and assist with local installations
Conduct inspections, configurations, and installation of technical equipment for new joiners and relocations
Maintain accurate documentation and follow up on tasks and incidents using ServiceNow
Act as the local contact for infrastructure vendors (e.g., ISP, telephony) and assist with physical checks and maintenance




Qualifications
Who You Are:
Secondary education or equivalent; IT-related studies are meriting
Basic knowledge of hardware and software troubleshooting
Strong problem-solving and multitasking abilities
Good communication and interpersonal skills
Structured and detail-oriented approach to work
Proficiency in English and Spanish
Familiarity with ServiceNow or similar ticketing systems is meriting
Previous experience in IT support or a customer service environment is meriting
Hands-on experience with user devices, networks, and hardware setups is an advantage
Entry‑level candidates with a strong interest in technology are welcome
You are curious, solution‑oriented, and eager to learn. You stay calm under pressure, enjoy solving technical challenges, and take pride in providing excellent service. You communicate clearly, collaborate well with others, and approach every task with a can‑do attitude.

📌 Location Support Specialist Colombia (Bogotá, D.C.)
🏢 Ingepsy
📍 Bogotá, D.C.