Careers that change lives start here. Medtronic is a integral leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.
A Day in the Life
We’re a mission-driven leader in medical technology and solutions with a legacy of integrity and innovation. Work with us to incentivize better patient care and partner across the industry to make healthcare more affordable and accessible. Be a part of a community of experts committed to ensuring quality, affordable healthcare worldwide.
In this role, you will serve as a key point of contact for employees across LATAM, providing technical support and ensuring the effective use of workplace technologies. You will troubleshoot hardware, software, and connectivity issues,
manage incidents through IT service management tools, and collaborate with cross-functional IT teams to deliver seamless user experience and maintain business continuity. Onsite position based in Bogotá, Colombia.
Responsibilities may include the following and other duties may be assigned:
- Resolve technical problems that originate by telephone in a call center/help desk environment
- Use expertise in customer service and technical knowledge gained from previous experience to resolve issues surrounding the installation, usage, and training of customers on software and/or hardware products
- May work with technical, sales, customer service or marketing staff to resolve recurring problems and issues with products
- Provide technical support to users for either PC, server or mainframe applications and hardware
- Answer questions regarding system procedures, on-line transactions, systems status and downtime procedures
- Interac