Concentrix is seeking a highly skilled Senior Genesys Cloud Engineer to support enterprise clients across Latin America through our CXTech Managed Services organization. This role combines solution architecture, platform administration, development, integrations, AI implementation, production support, and customer consulting responsibilities.Key ResponsibilitiesSolution Design & ImplementationDesign and implement Genesys Cloud customer experience solutions.Lead technical workshops and architecture discussions.Translate business requirements into scalable technical designs.Develop deployment and migration strategies.Support platform optimization initiatives.Platform Administration & OperationsConfigure and manage Genesys Cloud environments.Manage routing, queues, permissions, roles, user configurations.Implement Architect Flows,
Data ActionsSupport production operations and managed services activities.Troubleshoot and resolve platform incidents.Integration & DevelopmentDesign and implement API-based integrations.Develop custom solutions and automation components.Build integrations with enterprise platforms and third-party systems.Configure Data Actions and Web Services integrations.AI & AutomationImplement and support Genesys AI capabilities.Configure Genesys Copilot solutions.Design virtual agents and self-service experiences.Support conversational AI initiatives.Required QualificationsProfessional ExperienceMinimum 3 years of hands-on experience with Genesys Cloud.Experience implementing enterprise contact center solutions.Experience supporting production environments.Experience working directly with customers and stakeholders.Experience in Managed Services or Professional Services environments preferred.Required Technical SkillsGenesys Cloud ExpertiseStrong hands-on experience with:Genesys Cloud CXArchitectData ActionsWeb Services Data ActionsGenesys Cloud APIsAPI IntegrationsInbound RoutingOutbound CampaignsQueue ConfigurationUser AdministrationRoles and Permissi