About IntouchCX

IntouchCX is a integral leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

IntouchCX is a global leader in digital customer experience management, back office processing, trust & safety solutions, and AI services. For over 25 years, we’ve scaled with soul, building trusted long-term partnerships and empowering our people to drive positive change.

About The Job

Are you looking for an exciting new challenge? IntouchCX is looking for you

As one of the world’s leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry.

We’re hiring a Director of Operations to be involved in all facets of the contact center operations including hiring, training, quality control, reporting, performance optimization and partner services.



Our ideal candidate is a fearless leader with a drive to deliver extraordinary results.

As Director of Operations, You Will…
- Drive “best practices” in all areas of responsibility
- Ensure proper planning, staffing, training and development is achieved across all teams
- Be responsible for ramp-up drives and goals
- Create action plans for continuous growth and improvement, business development and client satisfaction
- Drive results and performance optimization through client specific internal KPIs and financials, while ensuring Service Level Agreements are met with optimum quality and service
- Direct and audit to ensure adherence to corporate policies and processes, while honoring client specific policies & processes
- Support and drive the IntouchCX culture within teams and at our campuses, while also integrating partner culture
- Motivate and inspire teams, while building trusting relations

📌 Director of Operations (Bogotá)
🏢 IntouchCX
📍 Bogotá