Fundraise Up seeks a Director of Customer Success for SMB & Mid-Market to lead a LATAM-based remote team, drive retention and growth, and pioneer AI-driven service motions for SMB coverage. The role emphasizes scalable processes, playbooks, and KPIs while coordinating with Sales, Marketing, Implementation, and Product to optimize the customer journey.
The idóneo candidate has 8+ years in SaaS CS, 4+ years leading SMB/mid-market teams, and strong English communication with global stakeholders.
📌 Director, SMB (Apartadó)
🏢 Fundraise Up
📍 Apartadó
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