Fundraise Up seeks a Director of Customer Success for SMB & Mid-Market to lead a LATAM-based remote team, drive retention and growth, and pioneer AI-driven service motions for SMB coverage. The role emphasizes scalable processes, playbooks, and KPIs while coordinating with Sales, Marketing, Implementation, and Product to optimize the customer journey.The ideal candidate has 8+ years in SaaS CS, 4+ years leading SMB/mid-market teams, and strong English communication with integral stakeholders.#J-18808-Ljbffr