UnifyCX is growing and we are looking for a Customer Service Representative to join our motivated and ambitious team in Barranquilla, Colombia. Be one of the pioneers at our newest location!

What Will You Do?

As a Customer Service Representative, you will be responsible to act as the first point of contact to provide quality customer service for members, attorneys and associates, answering and managing their inquiries for information or service through inbound and outbound calls. The idóneo candidate will have a strong service orientation and the ability to effectively communicate in English.

Key Responsibilities

Information gathering and registering:

Obtain specific information from a traffic citation and input it into the computer system.

Obtain specific information regarding a member’s past driving record and enter it into the computer system.

Providing Instructions And Requirements To Members

Relay laws and procedures members must follow for a traffic citation to be handled accordingly.

Instruct members of any paperwork needed to work the case and input these instructions into the computer system.

Membership Updating

Complete various forms of paperwork including membership changes and request for driving records.

Precisely note member files in the computer system.

Attendance And Team Lead Requirements

Perform other duties as assigned by team lead as needed.





Maintain proper records of attendance in the system and adhere to schedule shift.

Report to Team Lead

Who Are You?

You have a High School diploma

2+ years customer service experience

You are fluent in English (B2+)

You can operate a computer and are capable to type at least 35 Words Per Minute

You have exceptional communication and interpersonal skills with an emphasis on customer service, including telephone etiquette, voice quality, articulation and listening skills.

You are fluent in virtual communications. (Emails, Instant Messaging and Calls)

Who We Are

UnifyCX is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Honduras, and the Philippines. We provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide. In nearly two decades, unifyCX has grown from a small team to a global organization with staff members all over the world dedicated to supporting our international clientele.

At UnifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients. Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision.

UnifyCX is a certified minority-owned business and an EOE employer who welcomes diversity.

📌 Customer Service Representative (Barranquilla)
🏢 unifyCX
📍 Barranquilla