Job Title: Production/Application Support Engineer

Location: Colombia – Remote

Duration: 12 months

Key Responsibilities:

- Monitor and troubleshoot production applications and AWS infrastructure.

- Investigate and resolve production incidents using AWS CloudWatch, Lambda, DynamoDB, Step Functions, Aurora MySQL/RDS, and related tools.

- Support L1/L2 escalations and collaborate with Developers and Data Management teams.

- Assist with application releases through testing, validation, and phased deployments.

- Follow Agile SDLC and Change Management processes.

- Create and maintain production documentation, processes, and basic automations.

- Provide support for urgent production issues, including occasional after-hours coverage.

Required Skills:





- Basic hands-on experience with AWS and cloud-based applications.

- Knowledge of CloudWatch, Lambda, DynamoDB, Step Functions, and RDS/Aurora MySQL.

- Strong troubleshooting and problem-solving skills.

- Understanding of production/application support and incident management.

- Good communication and ability to work with cross-functional teams.

- Bachelor's degree in Computer Science, IT, Engineering, or related field preferred.

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”

📌 Site Reliability Engineering (SRE)/Dev Ops - Site Reliability Engineering (SRE)/Dev Ops
🏢 Mindlance
📍 Bogotá