Position: Retention Specialist & Customer Service Specialist
Company: Up Insurance Agency – South Carolina, USA
Work Type: 100% Remote (must reside Colombia)
: We are an Insurance Agency looking for a highly motivated Retention Specialists aqnd Customer Service Specialists to join our team. This role focuses on customer support, policy retention, Policy Renewals, and maintaining long-term relationships with our clients. The idóneo candidate is fluent in English and native Spanish, with strong communication and problem‑solving skills.
Responsibilities:
- Assist clients with policy questions, updates, renewals and retention needs
- Provide high‑quality customer service through phone, email, and chat
- Manage follow‑ups and maintain accurate records, both internal and external
- Work with internal teams to resolve customer issues
- Maintain strong time‑management and organizational skills
Requirements:
- Fluent English + native-level Spanish
- Solid experience in telemarketing, sales, customer service, collections or similar roles
- Strong knowledge of Microsoft Office (Word, Excel required)
- Ability to work independently and manage your own schedule
- Bachelor’s degree in a related field is a plus
- Experience in insurance companies is a strong advantage
- Office-level working desktop computer or notebook with a stable internet connection, webcam, microphone and headset
- Ability to work under South Carolina, USA, business hours
What We Offer:
- Competitive compensation based on experience, skill level, and performance
- Full‑remote work environment
- Opportunity to work in a multicultural, multidisciplinary team
- Dynamic, relaxed, and inclusive workplace culture
- Clear growth opportunities with an individualized development plan for everyone
- Stable long‑term position with a U.S. insurance agency operating in South Carolina