Schedule: Monday–Friday, 8:00 AM – 5:00 PM EST

- Training Duration: 7-day intensive training and certification program trying to be reduced to 5
- Schedule adherence is mandatory, including punctual logins and attendance
- Candidates must be comfortable working in a call center environment

: We are seeking highly motivated, results-driven Sales Agents to join our growing Travel & Resort Marketing team supporting the GetawayDealz program.

This is a performance-based inbound sales role where agents will engage with prospective travelers, qualify guests, present exclusive vacation offers, process bookings, and deliver exceptional customer experiences.

The idóneo candidate is money-motivated, thrives in a fast-paced call center environment, possesses exceptional English communication skills, and has a proven track record of closing sales over the phone.

Candidates should be comfortable handling objections, asking for payment, controlling the conversation, and consistently meeting aggressive sales goals.

This opportunity is designed for top performers who are accountable, competitive, coachable, and committed to delivering results while maintaining strict compliance and quality standards.

Responsibilities:Inbound Call Handling & Sales Execution

- Answer inbound calls promptly, professionally, and with a customer-focused approach.
- Follow approved sales scripts, qualification flows, and sales processes exactly as trained.
- Present approved vacation and resort offers accurately and professionally.
- Build rapport quickly, establish trust, overcome objections, and close sales whenever possible during the initial interaction.
- Maintain urgency, efficiency, and professionalism throughout every call.
- Avoid unnecessary hold times and call avoidance behaviors.
- Properly disposition all calls before ending each shift.

Qualification & Booking Accuracy
- Accurately qualify guests according to partner-specific requirements.
- Verify and confirm all required criteria, including:

o Age o Marital status o Income o Residency o Employment status
- Confirm guest availability before requesting or collecting payment.
- Clearly communicate participation requirements, disclosures, and booking terms.
- Escalate any qualification concerns prior to completing a booking.
- Ensure all bookings meet qualification requirements to avoid chargebacks, cancellations, penalties, or non-qualified reservations.

CRM, Systems & Documentation
- Utilize CRM, Sales Applications, dialer systems, Excel, email, and all company provided tools effectively.
- Complete 100% of CRM updates on the same day.




- Maintain accurate records of:

o Guest information o Travel dates o Pricing o Payment details o Booking confirmations o Account notes
- Ensure all required information is complete and properly documented.

Compliance & Payment Processing
- Adhere to TCPA guidelines and all opt-in compliance requirements.
- Process payments securely and accurately.
- Utilize approved pricing only.
- Read required disclosures verbatim when applicable.
- Follow all company policies, procedures, and compliance standards.
- Avoid unauthorized discounts, workarounds, or policy violations.

Customer Experience
- Ensure every guest fully understands booking details and expectations.
- Set proper expectations to minimize cancellations, refunds, and dissatisfaction.
- Deliver a professional and positive customer experience throughout the sales process.
- Maintain composure and control of the conversation at all times.

Quality Assurance & Coaching
- Participate in QA reviews and performance evaluations.
- Attend coaching sessions and implement feedback immediately.
- Acknowledge and adhere to documented quality expectations.
- Understand that all calls are recorded and subject to review.

Review Generation
- Request Google reviews from satisfied customers following successful bookings.
- Encourage guests to mention the agent by name in their reviews.
- Keep review requests professional, natural, and brief.

Team Participation
- Attend all team meetings, huddles, coaching sessions, and training activities.
- Participate in contests, performance initiatives, and team engagement activities.
- Contribute to a competitive, positive, and accountable team culture.

Qualifications:Required Qualifications
- Advanced English proficiency (C1–C2).
- Clear verbal communication skills with minimal accent.
- Proven sales experience with documented success in closing opportunities over the phone.
- Prior inbound sales experience required.
- Outbound sales experience strongly preferred and considered a top priority.
- Experience working in a call center environment.
- Comfortable requesting and processing customer payments.
- Strong record of attendance and schedule adherence.
- Reliable work ethic with no significant attendance concerns.




- Strong computer skills, including:

o CRM platforms o Microsoft Excel o Email systems o Sales applications o Dialer platforms
- Ability to work weekends and assigned schedules.
- Ability to perform in a metrics-driven sales environment.

Preferred Qualifications
- Travel industry experience.
- Resort, vacation ownership, hospitality, or high-ticket sales experience.
- Previous experience with Solvo or similar BPO/call center organizations.
- Experience handling both inbound and outbound sales activities.
- Proven history of achieving or exceeding sales conversion goals.

Performance StandardsRamp-Up Expectations
- Week 3 minimum conversion rate: 15%

Ongoing Expectations
- Maintain 20%+ conversion rate
- 100% same-day CRM completion
- 100% proper call dispositioning
- Zero compliance violations
- Full attendance and schedule adherence
- Consistent call volume and productivity

Training & CertificationWeek 1: Training
- Systems training
- Sales script mastery
- Qualification requirements
- Compliance training
- Intensive role-play exercises

Live Call Certification Agents must successfully complete a full mock sales call demonstrating:
- Rapport building
- Qualification
- Sales presentation
- Closing techniques

Certification Policy
- One coaching opportunity and retry permitted.
- Failure after the second attempt will result in non-advancement.

Week 2: Nesting
- Live call handling
- Daily quality reviews
- Real-time coaching and support

Week 3: Performance Evaluation
- Minimum 15% conversion required
- Must demonstrate progression toward the 20% long-term standard

Performance Management & RetrainingRetraining Triggers
- Below 15% conversion rate during Week 3
- Below 20% ongoing conversion rate
- Quality assurance deficiencies
- Compliance-related issues

Progressive Performance Process
- Week 1: Targeted retraining
- Week 2: Final warning
- Week 3: Removal from program for continued underperformance

Retraining Methodology
- Focused coaching on identified performance gaps
- Review of personal and top-performer call recordings
- Replication of best practices in:

o Introduction o Rapport building o Qualification o Closing
- Immediate demonstration of improvement required

CompensationBase Pay: Competitive and determined by company policies and location.

Performance Bonus Structure

- Tier 1: 10%+ conversion
- Tier 2: 15%+ conversion
- Tier 3: 20%+ conversion

Additional incentive programs, contests, and performance bonuses may be offered throughout employment. Lugar de trabajo: Empleo presencial

📌 Sales Agent (Medellín)
🏢 SUPER CON SPC
📍 Medellín