Role Mission:
As a Product Operations Associate, you will play a critical role in setting up, managing, and connecting travel products within UJV's systems. You will work closely with suppliers, connectivity providers, reservations teams, and internal information systems to ensure that hotel and ground service products, including tours, transfers, activities, and other destination services, are accurately integrated, maintained, and available for sale. This role requires strong attention to detail, advanced Excel skills, and the ability to troubleshoot data and connectivity issues.
You Will:
- Manage the onboarding, verification, setup, and ongoing maintenance of supplier and product information within UJV's systems.
- Ensure the accurate and timely entry and management of product data, including hotel details, room information, pricing, markups, travel advisor commissions, fees, and other relevant information.
- Support the setup and management of ground products and services, including tours, transfers, activities, and other destination services.




- Review and troubleshoot connectivity-related issues, including XML data, API integrations, and transmission errors when applicable.
- Collaborate with the Reservations and Sales teams by answering product-related questions and helping resolve issues that may impact bookings.
- Manage content updates such as general information, itinerary descriptions, and terms & conditions.
- Work with suppliers, connectivity providers, and internal teams to investigate and resolve product, data, and booking discrepancies.
- Conduct quality assurance (QA) checks to verify the accuracy of data consumed and entered, and provide solutions to potential discrepancies.
- Use Excel and CSV files to manage, validate, manipulate, and prepare large amounts of product and service data for system uploads.
- Identify discrepancies and opportunities to improve processes, data accuracy, and operational efficiency
- Manage special projects as assigned

📌 Travel Product Operations Associate (Colombia)
🏢 UJV
📍 Colombia