Cybersecurity Excellence Across Mission-Critical Network Operations

Critical digital operations depend on resilient networks, rapid incident response, and seamless customer support. The ILMM Engineer (NOC) safeguards service availability across a pioneering cloud security platform while resolving complex production issues and supporting international customers. This opportunity offers top 1% talent meaningful technical challenges, global exposure, continuous development, and a long-term career with Emapta in cybersecurity innovation.

Snapshot

- Employment Type: Indefinite-Term Type Contract
- Work Setup: Work From Home/Remote
- Shift: Day Shift, 8:00 AM-5:00 PM Colombia Time, Split Days Off (Monthly rotating rest days; some Sundays and holidays required)

Benefits

- 5-day work week
- Work-from-home arrangement
- 20 vacation days in total
- Prepaid medicine
- Fully customized Emapta laptop and peripherals
- Direct exposure to integral clients
- Career growth opportunities
- Diverse, inclusive, and supportive work environment where every individual is respected, valued, and empowered to succeed
- Prime office locations in Bogotá and Medellín
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://emapta.com/training-calendar/ )

Qualifications

- 1-3 years of experience as a Tier 1-2 Support Engineer, IT Systems Administrator, NOC Engineer, or Network Operations Engineer within web, network, information security, or cybersecurity environments
- Hands-on experience working with a cloud or SaaS technology provider
- Strong computer skills, with an emphasis on networking, TCP/IP, firewalls, and proxy servers
- Working knowledge of ISP services, DNS, DHCP, NAT, HTTP, and HTTPS
- Familiarity with network and security protocols and standards
- Proficiency in reading application system logs and identifying the root causes of issues
- Advanced troubleshooting skills and a passion for resolving complex technical problems in live production environments




- Excellent written and verbal communication skills
- Adaptability in rapidly changing environments while managing multiple projects simultaneously
- Capacity to perform effectively in a fast-paced environment
- Effectiveness in collaborating with globally dispersed, cross-cultural teams
- Willingness to provide 24/7 rotating shift coverage and on-call support as required

Responsibilities

- Work within a shift-based team supporting 24/7/365 operations.
- Maintain production system uptime and functionality by troubleshooting and resolving system and network issues.
- Collaborate with relevant teams and stakeholders to identify and resolve issues.
- Investigate service issues, conduct follow-ups, and communicate status updates to customers.
- Monitor system status and identify areas of concern and opportunities for improvement.
- Mitigate outages and system malfunctions to minimize customer impact.
- Prepare and submit escalations to the Engineering team based on priority and urgency.
- Coordinate with third-party service providers to resolve network and system issues.
- Provide higher-tier support for customer issues related to last-mile connectivity.
- Strengthen, improve, and expand the NOC team's capabilities.
- Train and support team members in addressing knowledge gaps.
- Participate in ongoing projects and customer onboarding activities.
- Attend customer welcome calls to introduce the service and assist with onboarding.
- Serve as the primary point of contact for the Support and Field Engineering teams by understanding customer business use cases.




- Promote continuous service improvement by reviewing, challenging, updating, and creating processes and procedures that support operational excellence.

About the Client Our client is an award-winning cybersecurity innovator that pioneered the convergence of enterprise networking and security through a unified, cloud-native platform. Its groundbreaking technology helped establish the Secure Access Service Edge category, transforming how organizations protect and connect users, applications, and locations worldwide.

Trusted by thousands of enterprises, the company combines experienced leadership, continuous innovation, and remarkable commercial growth. Employees contribute to technology reshaping a multibillion-dollar industry while gaining meaningful challenges, international collaboration, and career development opportunities.

Join the Top 1% Talent. A Better Career. A Better Life.

The world doesn't move forward because everyone is the same. It moves forward because people bring different perspectives, strengths, and ways of thinking. If you've been waiting for a workplace that sees your potential before anything else, this is your moment.

At Emapta Colombia, we believe great careers begin when people are recognized for what they can do-not defined by what others expect. That's why we're creating more opportunities for exceptional talent to thrive in an inclusive workplace where your skills are valued, your ambitions are supported, and your contributions make a lasting impact.

Since 2010, Emapta has helped transform global outsourcing through personalized solutions and seamless collaboration. Today, we're proud to support more than 1,200 clients worldwide with a community of over 12,000 talented professionals-all united by one belief: exceptional talent can come from anywhere.

Apply today and let your talent take the lead . The future of work needs people like you.

#EmaptaEra

📌 ILMM engineer (NOC) (Bogotá)
🏢 Emapta Global
📍 Bogotá