Great Patient Experiences Start with the Right Conversation

Healthcare becomes easier when patients know someone is ready to listen. Bring that human connection to every call as a Call Center Representative , supporting patients through appointments, inquiries, and essential information. Make an impact in the global healthcare industry while building international expertise and taking your career further without leaving Colombia.

Your Career Snapshot

- Employment Type: Indefinite Term Contract
- Shift: Day Shift (8:00 AM-5:00 PM PST), Consecutive Days Off
- Work Setup: Onsite, Calle 26 Bogotá (CB2), Colombia

Exciting Perks Await!

- 5 days work week
- 20 vacation days in total
- Prepaid medicine
- Fully-customized Emapta laptop and peripherals
- Direct exposure to our clients
- Career growth opportunities
- Diverse and supportive work environment
- Prime Office Locations - Bogotá and Medellin
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://emapta.com/training-calendar/ )

The Qualifications We Seek Skills & Experience

- 1 to 3 years of relevant professional experience
- Previous experience in the healthcare industry , strongly preferred
- Knowledge of medical insurance, including PPO and HMO plans , highly desirable
- Excellent written and verbal English communication skills
- Strong customer service and patient engagement skills
- Ability to manage a high volume of inbound calls while remaining calm under pressure
- Typing speed of at least 55 words per minute
- Strong attention to detail, organizational skills, and multitasking abilities
- Ability to work efficiently in a fast-paced environment
- Warm, professional, and patient-focused phone manner
- Strong teamwork and problem-solving skills
- Dependable and motivated approach with a commitment to delivering high-quality service

Technical Skills
- Proficiency in CRM software




- Working knowledge of Microsoft Excel

Your Daily Tasks

- Answer high-volume inbound patient calls in a professional and friendly manner
- Schedule, reschedule, and confirm patient appointments accurately
- Respond to patient inquiries about services, providers, and clinic locations
- Verify patient insurance information, including PPO and HMO plans
- Provide clear, compassionate, and accurate assistance to patients
- Document patient information accurately in the electronic medical record (EMR) system
- Coordinate with clinic staff to support efficient appointment schedules

About the Client Our client is an established healthcare provider delivering patient-centered care since 2005, with locations across San Diego and Orange County. They provide primary and urgent care alongside pediatrics, mental health, psychiatry, dermatology, weight management, women's health, and other specialty services.

Through in-person and video visits, they make healthcare accessible and convenient. Their multidisciplinary medical professionals go beyond treatment by promoting preventive care, patient education, wellness, and an experience centered on quality, respect, and patient satisfaction.

Join the Top 1% Talent. A Better Career. A Better Life.

Join Emapta Latam and contribute to our legacy of transforming integral outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth.

With over 1,200 clients worldwide and a team of more than 12,000 talented professionals , Emapta continues to set new standards in the industry.

Apply now to be part of our success story in Colombia, where your skills are valued, and your career ambitions are supported.

EmaptaEra

📌 Health Care CSR (Bogotá)
🏢 Emapta Global
📍 Bogotá