Remote | E-commerce | Inside Sales & Support | US Timezone (EST)

About the Opportunity
Our client is an e-commerce company specializing in home water filtration systems in the US market. They are expanding their remote international team and looking for an Inside Sales & Customer Success Specialist.
This is a hybrid role combining sales ownership with customer support execution. The role structure is approximately 70% Sales and 30% Customer Support. The idóneo candidate should have a strong sales mindset, experience with inbound and outbound communication, and confidence in closing deals independently.

Why this role is unique:
- High Ownership: Handle warm inbound leads and drive revenue without cold spamming.
- Direct Impact: Build long-term customer relationships and directly influence customer lifetime value.
- Uncapped Earnings: High commission percentages tied directly to clear sales targets.
- Streamlined Processes: Low support volume, allowing you to focus heavily on sales and conversions.

What you will be doing:
Sales & Revenue Generation




- Convert inbound inquiries into completed purchases through structured conversations.
- Conduct sales discussions focused on closing and objection handling.
- Handle consistent follow-ups, lead nurturing, and re-engagement of potential clients.
- Execute upsell and cross-sell opportunities (upgrading systems and replacement filters).
- Conduct targeted outbound outreach to warm leads.
- Maintain accurate records, logging interactions and pricing negotiations in Zoho CRM.

Customer Support & Operations
- Respond to customer inquiries via phone, email, and live chat with high responsiveness.
- Process orders, refunds, replacements, and provide product consultations.
- Coordinate with warehouse and fulfillment teams regarding shipping status and logistics issues.
- Provide comprehensive pre-sale and post-sale support.

Operations & Reporting
- Report daily on sales activity, conversion performance, and customer feedback.
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📌 Inside Sales (Colombia)
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📍 Colombia