We are hiring a Customer Success Engineer to be the technical backbone of our customer relationships, the person customers turn to when an integration breaks, a webhook stops firing, or data doesn’t look right, and the person who makes sure those problems get diagnosed and fixed fast. This is a primarily customer-facing role, but one that demands real engineering chops: you’ll read code, write code, trace data flows, and resolve issues end-to-end. It’s a hands-on, high-impact role at a startup where you’ll work shoulder-to-shoulder with our product and engineering teams with leadership visibility.

This Role is For You If:

- You can move fluidly between a video call with a customer’s engineering lead and your IDE — reproducing their issue, reading their payloads, and shipping a fix or a script that unblocks them.
- You genuinely write code. You can script against an API, parse logs, debug a failing integration, and build small tools that make customers (and your team) faster leveraging AI in the process.
- You’re energized by being the technical face of the company and working with existing customers — turning a frustrated customer into a confident one by actually solving the problem in front of them.
- You thrive in fast-moving environments where the playbook is still being written — and you’re excited to help write it.

What you’ll do:

- Serve as the primary technical point of contact for an assigned book of accounts, owning their integration health from go-live through their entire journey.
- Run technical onboarding and integration support — API keys, webhooks, third-party connections — guiding customer engineers from kickoff through production
- Lead technical discovery and solutioning calls, translating customer use cases into concrete integration patterns against our platform
- Conduct technical reviews and check-ins that build trust, surface risk early, and uncover opportunities to deepen adoption
- Works alongside Forward Deployed Engineering (FDE), with a clear division of ownership: FDE embeds with strategic accounts or prospects to architect and build custom integrations, while the CSE owns scaled onboarding, ongoing integration health,



and day-to-day troubleshooting across a broader book — becoming the durable technical owner once an FDE build hands off.
- Reproduce, diagnose, and resolve technical issues across API integrations, webhook configurations, and data flows — owning them to resolution rather than just routing tickets.
- Write diagnostic code and documented workarounds; route bespoke, customer-maintained builds to FDE.
- Dig into logs, payloads, and our own systems to root-cause problems; write code, queries, and scripts to investigate and remediate.
- Build internal tooling, diagnostic scripts, and reusable solutions that scale your impact across the customer base (leveraging AI skills, code where applicable).
- Act as the bridge to engineering on deeper escalations — framing the issue precisely, with reproduction steps and data, so fixes ship faster.
- Feed structured technical feedback to Product and Engineering, influencing roadmap, API design, and documentation based on what you see in the field.
- Build and improve technical onboarding materials, runbooks, and customer-facing documentation to scale the function.
- Partner with the CS team on renewals and expansion by ensuring customers are technically successful and getting lasting value.

How you’ll do it:

- Own It: This is our company, and its success is our success. Every day we act as owners, leaders, and role models to grow the organization collectively and our capabilities individually.
- Relationships First: Authentic human connections are make-or-break in this industry. The heart of our success as a firm is built on the relationships with one another and our clients.
- Excellence Always: Mediocrity is not an option. We set high standards for ourselves, and the people with whom we work. We expect excellence and guarantee satisfaction with our work.
- Think Big:



We challenge ourselves to stretch and shape each other’s thinking to deliver lasting change and true value.
- Learn & Teach: Building and sharing knowledge is our superpower. We develop ourselves, learn from others, and generously share what we know.

What we need:

- 3+ years in a technical, customer-facing role — Customer Success Engineer, Solutions Engineer, Sales/Support Engineer, Implementation Engineer, or similar — ideally at an API-first or developer-focused SaaS company.
- Experience with AWS services (CloudWatch, Lambda, API Gateway, Aurora/Postgres, SQS, EventBridge).
- Ability to code. You can read and write in at least one language (e.g., Python, JavaScript/Node, or similar), script against REST APIs, parse JSON, and debug integration issues hands-on.
- Strong working knowledge of APIs and webhooks — you can read API documentation, test endpoints, trace data flows, and independently resolve most integration problems.
- Excellent written and verbal communication — you can explain a technical root cause to both a customer’s engineer and their non-technical business owner.
- Highly organized and self-directed; comfortable owning multiple technical accounts in a fast-moving startup environment.
- Genuine curiosity about customers’ systems and a drive to solve hard problems end-to-end.
- Location requirement: Open strictly to candidates currently residing in Colombia. Must be available to work during US EST business hours to ensure team collaboration.

Nice to-Have:

- Experience with tools like Postman, Zapier, or similar integration and API-testing platforms.
- Familiarity with reading production logs, observability tools, or writing SQL.
- Experience building technical onboarding programs or developer-facing documentation from scratch.
- Familiarity with CRM or support tooling (HubSpot, Salesforce, or similar).
- Knowledge of supply chain, freight, logistics, or telematics data — a genuine plus, but curiosity about the domain matters far more than prior exposure.

Contract Details & Compensation:

- Contract Duration: Indefinite.
- Type of Contract: Independent Contractor.
- Rate: Up to $3.000 USD - $3.400 / month (depending on experience).

📌 Customer Success Engineer (Colombia)
🏢 Novemberkiloecho
📍 Colombia