It's more than a job

As a Customs Supervisor at Kuehne+Nagel, your job is to optimise logistics to keep our general supply chains running smoothly. But the impact of your work goes beyond that. In fact, your expertise makes both special and ordinary moments possible for people around the world.

For example, your work could ensure that a global product launch happens on time—such as ethically sourced beauty and bath products stocked at local stores for your loved one's valued self-care routine. It's import and export work, but it's also so much more than we imagine.

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As Customs Supervisor in freight forwarding, you will oversee a team to ensure the timely and compliant clearance of goods, acting as a liaison with customs authorities and clients, You will be responsible for minimizing delays, ensuring regulatory adherence, and maintaining high levels of customer satisfaction by managing workflow and client communication.

How you create impact

- You will train and advise team in areas of Customs Brokerage Regulations
- Monitor team performance against company standards and department goals; regular audit of shipment documents and accounting
- Monitor problem files and implement corrective action when needed
- Issue work instructions to team members to ensure timely and orderly file flow including release, billing, and auditing
- Monitor staff training needs; identify and develop training objectives
- Conduct regular staff meetings; communicate department goals and expectations
- Document review and assessment of accuracy, verifying country of origin/export, IOR, terms of sale and value to ensure that compliance and federal regulation requirements are achieved
- Daily follow-up on documentation discrepancy issues which requires the ability to troubleshoot and communicate effectively, both verbally and in writing with customers and foreign origins
- Escalate any unresolved issues or risks before they materially impact Kuehne + Nagel
- Work closely with other departments and branches to deliver high level of service to customers





This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship What we would like you to bring
- It's more than a job As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine. ‎

Join Kuehne+Nagel and become part of a global logistics organization where customer experience and operational excellence are at the heart of what we do.

As a Sea Logistics Customer Care Specialist, you will be responsible for building strong relationships with customers, understanding their needs and ensuring effective coordination with the operational teams to provide timely and high-quality solutions throughout their maritime shipments.

How You Create Impact

- Manage and strengthen the relationship with customers throughout their Sea Logistics operations.
- Attend to customer requests, inquiries and operational requirements, ensuring timely and effective responses.
- Follow up on maritime shipments and provide customers with clear and accurate information regarding their operations.
- Maintain close communication and coordination with the (OCC) at Kuehne+Nagel.




- Coordinate customer requirements with the operational back-office to ensure the correct execution of shipments.
- Follow up on operational and financial information related to customer shipments.
- Review, validate and update information in databases.

What We Would Like You To Bring

- Professional, technical or technological background in International Trade, Logistics, Business Administration or related fields.
- Approximately 1–2 years of experience in Customer Service / Customer Care.
- Previous experience in freight forwarding companies, cargo agencies, customs agencies or related logistics environments.
- Knowledge of International Trade and maritime logistics operations.
- Experience in customer-facing roles, managing requests, inquiries and operational follow-up.
- Experience in export operations is highly desirable; import experience can also be considered.
- Knowledge of the financial management of shipments.

What's In It For You

- Hybrid work model
- Monday to Friday schedule
- Occasional Saturday availability according to operational requirements.
- Work in Cali, at the Carvajal Santa Mónica complex, next to Chipichape Shopping Center.
- Opportunity to develop your career within a global organization and strengthen your experience in Sea Logistics and Customer Care.

Who We Are Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

📌 Customs Brokerage Supervisor (Cali)
🏢 Kuehne+Nagel
📍 Cali