Traffic Controller# Traffic ControllerFully Remote • Medelin, Antioquia ******## OverviewTravel PercentageNoneCategoryAdmin - Clerical## Description**Job Title:** Traffic Controller**Location:** Remote - Colombia (***only***) **Department:** Operational Strategy **Reports to:** Operational Strategy Manager**Salary:** 1,750,000 COP + ******* aux connectivity**Language (s):** All applicants must speak fluent English.
Any other language is a plus**Contract Type:** Indefinite Terms**Equip.
required:*** Processor: Quad Core (Intel i3/i5/i7 = 10th Generation | AMD Ryzen ************************** GHz speed* RAM: 16 GB System Memory* Storage: 512 GB SSD* Sound: USB Headset* Monitor: *********** Resolution ( Dual Monitor )* OS: Windows 11 PRO**Internet:*** International: Wired Connection: 50 Mbps Download 20 Mbps Upload Ping less than 150 ms**Job Start Date:** Immediate**Location:** Remote**Country:** Colombia**Hours:** 8:00 AM to 5:00 PM US CST Monday to FridayFlexible schedule based on business needs**OBJECTIVE**The role of the Traffic Controller is to ensure seamless and productive calling campaigns for operations staff.
**PRIMARY JOB DUTIES**1.
Build, update, maintain, and assist with dialer operations1.
Evaluate reporting tools and delivery1.
Monitor agents in a dialer setting1.
Adjust dialer and agent settings1.
Analyze the effectiveness and functionality of reports**SECONDARY JOB DUTIES*** Continuously seek opportunities for process improvement and propose ideas* Foster effective communication and collaboration between countries and cultures within all regions* Assist in project work as required* Act as backup to other members of the Operations Strategy Department* Maintain a high level of professionalism and confidentiality with all information entrusted with**OTHER JOB DUTIES**This position will perform other duties as requested.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without advanced notice.
**SUPERVISORY RESPONSIBILITY**This position does not have supervisory responsibilities**WORK ENVIRONMENT**This job operates either in an office setting or a remote work environment.
This role may routinely use standard office equipment such as computers, headsets, telephones, webcams, photocopiers/printers, and related.
The noise level in the office setting is limited to quiet and the work environment noise level will vary based on the individual's remote work environment.
## QualificationsCOMPETENCIES* Proficiency in MS Office* Time management* Attention to detail* Ability to click through systems for several hoursREQUIRED EDUCATION AND EXPERIENCEHigh School Diploma/GEDFLUENCYThis position requires fluency in the English languageADDITIONAL ELIGIBILITY REQUIREMENTS/RESPONSIBILITIESNone required for this position
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