Great Patient Experiences Start with the Right Conversation
Healthcare becomes easier when patients know someone is ready to listen.
Bring that human connection to every call as a Call Center Representative, supporting patients through appointments, inquiries, and essential information.
Make an impact in the general healthcare industry while building international expertise and taking your career further without leaving Colombia.
Employment Type: Indefinite Term Contract
Shift: Day Shift (8:00 AM-5:00 PM PST), Consecutive Days Off
5 days work week
20 vacation days in total
Fully-customized Emapta laptop and peripherals
Direct exposure to our clients
Diverse and supportive work environment
Unlimited upskilling through Emapta Academy courses (Want to know more? Visit /)
The Qualifications We Seek
Skills & Experience
1 to 3 years of relevant professional experience
Previous experience in the healthcare industry, strongly preferred
Knowledge of medical insurance, including PPO and HMO plans, highly desirable
Excellent written and verbal English communication skills
Strong customer service and patient engagement skills
Ability to manage a high volume of inbound calls while remaining calm under pressure
Typing speed of at least 55 words per minute
Strong attention to detail, organizational skills, and multitasking abilities
Ability to work efficiently in a fast-paced environment
Warm, professional, and patient-focused phone manner
Strong teamwork and problem-solving skills
Dependable and motivated approach with a commitment to delivering high-quality service
Technical Skills
Proficiency in CRM software
Working knowledge of Microsoft Excel
Your Daily Tasks




Answer high-volume inbound patient calls in a professional and friendly manner
Schedule, reschedule, and confirm patient appointments accurately
Respond to patient inquiries about services, providers, and clinic locations
Verify patient insurance information, including PPO and HMO plans
Provide clear, compassionate, and accurate assistance to patients
Document patient information accurately in the electronic medical record (EMR) system
Coordinate with clinic staff to support efficient appointment schedules
About the Client
Our client is an established healthcare provider delivering patient-centered care since ****, with locations across San Diego and Orange County.
They provide primary and urgent care alongside pediatrics, mental health, psychiatry, dermatology, weight management, women's health, and other specialty services.
Through in-person and video visits, they make healthcare accessible and convenient.
Their multidisciplinary medical professionals go beyond treatment by promoting preventive care, patient education, wellness, and an experience centered on quality, respect, and patient satisfaction.
Join the Top 1% Talent.
A Better Career.
A Better Life.
Join Emapta Latam and contribute to our legacy of transforming global outsourcing.
Since ****, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration.
Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth.
With over 1,200 clients worldwide and a team of more than 12,000 talented professionals, Emapta continues to set new standards in the industry.
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📌 Health Care Csr (Bogotá)
🏢 Emapta Global
📍 Bogotá