Bridge Enterprise Technology and Real-World OperationsEnterprise technology is only as powerful as the operations it transforms.
Bridge that gap as an Implementation & Customer Experience Specialist, turning complex B2B SaaS, customer data, and workflows into practical solutions.
Help global businesses adopt smarter systems while expanding your IT expertise and advancing an international career without leaving Colombia.Employment Type: Indefinite Term ContractWork Setup: Hybrid, Connecta 26, Colombia5 days work week20 vacation days in totalFully-customized Emapta laptop and peripheralsDirect exposure to our clientsDiverse and supportive work environmentUnlimited upskilling through Emapta Academy courses (Want to know more? Visit Qualifications We SeekMore than 3 years of experience in B2B SaaS support, implementation, or customer success, with a proven background supporting complex, data-heavy enterprise or operations platformsExperience with ERP, supply chain, inventory, accounting, or MES software, preferred over consumer applicationsExcellent spoken and written English communication skills, with strong empathy, professional polish, and tone control when communicating asynchronously or through live video calls with busy operations managersAdvanced proficiency in Microsoft Excel or Google Sheets, including advanced lookups, pivot tables, data normalization, text parsing, and error handling for large CSV exportsAbility to work a dedicated 6-hour daily window overlapping standard US Eastern business hours (9:00 AM-5:00 PM EST/EDT)Basic SQL literacy or strong aptitude to learn SQL within the first month to query PostgreSQL for support triage,



strongly preferredPrior exposure to supply chain or ERP systems, strongly preferredExperience creating software documentation or video walkthroughs, strongly preferredYour Daily TasksTier-1/2 Technical Support & TriageServe as the first point of contact for customer tickets and technical questionsReproduce reported bugs and investigate data configuration issuesResolve user errors directly whenever possibleDraft clear escalation briefs with replication steps and tenant IDs when core engineering intervention is requiredProvision new tenant environments for customer onboarding and demonstrationsConfigure role permissions according to customer requirementsSeed realistic personas and operational mock dataMaintain active demo environments ahead of customer onboarding sessionsTraining & Customer EnablementConduct live video walkthroughs with client operations personnelProduce guided video tutorials using LoomMaintain the library of module user guides and software documentationUpdate documentation with accurate and current screenshotsClean, map, deduplicate, and format customer legacy data exports before ingestionPrepare item master records, bills of materials, vendor lists, customer sheets, beginning inventory counts,



and other operational datasetsApply advanced spreadsheet techniques to improve data quality and ingestion readinessCustomer Release Notes & CommunicationAuthor clear, user-friendly release notes and feature summariesTranslate technical product changes into practical information for non-technical operations managers, inventory clerks, and plant directorsCommunicate product updates in clear, actionable language for customersAbout the ClientOur client is an enterprise technology company developing an AI-native platform that connects critical business operations through one shared data model.
They deliver 13 integrated modules spanning CRM, finance, manufacturing, quality, supply chain, sourcing, contracts, projects, treasury, and product lifecycle management.
Their technology combines intelligent agents, built-in AI, cross-functional automation, and connected workflows to replace fragmented systems.
They help growing organizations centralize operational data, simplify complex processes, strengthen visibility, improve collaboration, and scale their business through intelligent enterprise technology.Join the Top 1% Talent.
A better career.
A better life.Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact.
Recognized as one of HR Asia's Best Companies to Work For in Asia **** and winner of Inspiring Workplaces Australasia ****, Emapta offers more than opportunities -- it provides a career environment where people thrive.
Collaborate with integral teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.
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📌 Implementation Specialist (Bogotá)
🏢 Emapta Global
📍 Bogotá